We’re here to help.
Are you a client of a practice? Your practice’s portal is at portal.therapistgenie.com.
Two ways to reach us
Make a Wish
RecommendedAlready signed in to Therapist Genie®? Use the Make a Wish button inside the app to:
- Report bugs
- Suggest new features
- Request improvements
- Share feedback
- Ask product questions
The Make a Wish widget automatically captures additional context from the screen you’re on in the app, helping our team investigate and respond more quickly.
Subscribers can also vote on each other’s requests, which shapes what we build next.
Once logged in, select “Make a Wish” to submit your request.
Email support
Prefer email? Send your question or issue directly to:
support@therapistgenie.comWhen contacting support, please include:
- Your name
- Practice name (if applicable)
- A description of the issue
- Any screenshots or recordings that may help us investigate
What should I use?
| Need | Best option |
|---|---|
| Report a bug | Make a Wish |
| Request a new feature | Make a Wish |
| Suggest a product improvement | Make a Wish |
| Ask a support question | Email or Make a Wish |
| Attach screenshots or recordings | Email or Make a Wish |
Your feedback shapes the product
Therapist Genie® is designed to help clinicians spend less time on technology and administration and more time helping clients. Your feedback directly influences future product improvements.
Not on Therapist Genie® yet?
Tell us how your practice runs today. We’ll walk through each part of it in Therapist Genie® with you and show which add-ons, if any, your practice needs.
AI is included, and we don’t charge for admin and support staff.